Case Studies

Lakewood Township, NJ

Large Police Department with its own Dispatch Center

On November 2, 2022, Hunter Carrier Services was contacted to assist Lakewood Township and Lakewood Fire 1 with their Windstream service. The Windstream service unexpectedly decommissioned resulting in the municipal, police, all first responders, and the thirteen firehouses losing all phone service leaving them in a panic. This was a huge liability for Lakewood and the Lakewood Fire Dept.

Hunter Carrier Service Response

Working with Lakewood IT and Lakewood Fire IT to address their present network and make all necessary firewall and routing changes for the HCS SIP trunk

We provisioned new numbers to the trunk to open lines of communication for Lakewood Police, municipality, and the fire department.

We took the lead in working with Windstream to have the main number of each entity forwarded to the HCS trunk.This is generally a request that takes Windstream two days to complete, which we had done through our connections in an hour. In addition, carriers will not forward any numbers that are not active on a service, which was the case here. Regardless of that, we were able to get the police and fire department back up with the forward.

HCS built a full account assessment and had a port submitted within hours. Along with the numbers being out of service it is not possible to have numbers ported if not in service which was the case here. We were able to work with Windstream and have an exception granted to let us move the numbers to the HCS trunk.

All programming was done before completion and the numbers ported successfully to HCS within 10 days. Port generally takes 2-3 weeks to complete.

The City of Summit, NJ

Police Department

On November 25, 2022, The City of Summit City Hall, Police Department, and Fire Department lost all phone services due to a carrier outage. Summit was told the service would not be restored until three days later on November 28, which was an unacceptable response from the carrier. This posed a tremendous liability to the City of Summit and put the residents in danger should they attempt to contact ano of the city's First Responder services.

Hunter Carrier Service Response

Worked with the City of Summit IT to provision the network to work with the Hunter Carrier Service Enhanced SIP.

Built a SIP trunking allowing 40 concurrent calls within a half hour.

Provisioned the new service with 15 new numbers.

Worked with the City of Summit's IT department and the current carrier have critical numbers forwarded to the new numbers HCS provided.

Tested all forwards successfully and got the City of Summit's City Hall and first responders back online available for the public within 20 hours.